Who are we?
Flower Preservation Workshop Ltd
Tel: 07825 653308 | 01458 274325 Contact Us
Types of data we collect
When someone visits www.flowerpreservationworkshop.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
Our website allows visitors to use contact forms to enquire about our services. These contact forms simply send us an email with the details of your enquiry, no personal information is stored on our server. When a visitor sends us an email via our contact form, their name and email address, along with their enquiry will be sent securely to our email address. Personal data sent via our contact forms will be used only to respond to enquiries.
Ordering Products and Services
Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
- If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 6 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
We accept payments through PayPal and Payzone. When processing payments, some of your data will be passed to PayPal or Payzone, including information required to process or support the payment, such as the purchase total and billing information.
Links to Other Web Sites
Access to your personal information
You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer Rachael Ruddle at [email protected]
Changes to this Privacy Notice
We keep our privacy notice under regular review. This privacy notice was last updated on 20th May 2018.