Privacy Policy

At Flower Preservation Workshop, we are committed to maintaining the trust and confidence of our visitors to our web site. In this Privacy Policy, we’ve provided  detailed information on when and why we collect your personal information and how we use it.

Who are we?

Flower Preservation Workshop Ltd
Freshfields
Cartway Lane
Somerton
TA11 6JH

Tel: 07825 653308 | 01458 274325 Contact Us

Types of data we collect

Cookies

Our websites use cookies to collect information.  This includes information about browsing and purchasing behaviour by people who access our websites.  This includes information about pages viewed, products purchased and the customer journey around our websites. Detailed information is set out in our Cookie Policy.

Google Analytics

When someone visits www.flowerpreservationworkshop.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Contact Forms

Our website allows visitors to use contact forms to enquire about our services. These contact forms simply send us an email with the details of your enquiry, no personal information is stored on our server.  When a visitor sends us an email via our contact form, their name and email address, along with their enquiry will be sent securely to our email address.  Personal data sent via our contact forms will be used only to respond to enquiries.

Ordering Products and Services

Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.

Note: you may want to further detail your cookie policy, and link to that section from here.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them
  • If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 6 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Payments

We accept payments through PayPal and Payzone. When processing payments, some of your data will be passed to PayPal or Payzone, including information required to process or support the payment, such as the purchase total and billing information.

Links to Other Web Sites

This privacy notice does not cover the links within this site linking to other websites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.

Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer Rachael Ruddle at flowerpreservationworkshop@gmail.com.

Changes to this Privacy Notice

We keep our privacy notice under regular review. This privacy notice was last updated on 20th May 2018.