Terms & Conditions

By sending/bringing your Flowers into our studios you are automatically bound to our Terms and Conditions for flower preservation as stated.

  1. By sending flowers to the Flower Preservation Workshop, the client is automatically bound to the terms and conditions stated below. On receipt of the flowers, the client, therefore, has given consent to allow the Flower Preservation Workshop to create a floral preservation order using the Flower Preservation Workshops expert knowledge and discretion based on the flowers provided. It is at the designer’s discretion as to which flowers and foliage they deem most suitable for the client’s paperweight decision.
  2. The client is the name of the person who has submitted the online order. This cannot be changed by the Flower Preservation Workshop. This can only be amended by the original client within their account.
  3. Due to GDPR the Flower Preservation Workshop team will not advise any detail on any order without an order number and confirmation of the client’s full name and address.
  4. Each order is customized to suit the client. The client has therefore given us permission to complete this work on the client’s behalf. By doing this you also consent that the design of your order is at the preservation team’s discretion. Trust the experts.
  5. A deposit payment is required to secure the clients flowers space following the clients event date if you are not paying in full, without this payment the clients order with the Flower Preservation Workshop is not guaranteed and therefore can be cancelled at any time.
  6. All flowers that accepted into the Flower Preservation Workshop become the property of the Flower Preservation Workshop until all fees applicable are paid.
  7. It is the client’s responsibility to ensure that the flowers reach the Flower Preservation Workshop studios in the best condition. The Flower Preservation Workshop cannot take responsibility for this. It is recommended that the client use Royal Mail Special Next Day service by 1pm. All packaging instructions can be found here.
  8. The Flower Preservation Workshop advise the client to send their flowers to the Flower Preservation studios no later than 7 days after the event. If the Flower Preservation Workshop receive flowers later than this, the Flower Preservation Workshop cannot guarantee the results will be the same as advertised. The Flower Preservation Workshop will however advise the client of this if this should occur.
  9. The Flower Preservation Workshop pride themselves in the knowledge that they will preserve all flowers to the best of their abilities, but the Flower Preservation Workshop cannot take responsibility for any results due to the flowers not being 100% excellent quality upon arrival to the Flower Preservation Workshop studios. For example. Damaged, rotten, bruised, wilted or discoloured flowers. Images are taken on receipt of the client’s flowers to the Flower Preservation Workshop studios. The client can request to view these at any time. In this instance following receipt of any of these instances one of the team at the Flower Preservation Workshop will contact the client directly.
  10. If the Flower Preservation Workshop are re-creating the client’s floral arrangement based on images. A charge for any additional flowers will apply. The client will be notified of this at the time of ordering or shortly after.
  11. By sending images to the Flower Preservation Workshop, the client gives consent for the Flower Preservation Workshop to use these in their social and advertising campaigns.
  12. All orders are created bespoke for the client. The Flower Preservation Workshop guarantees that only the clients flowers are used within the clients’ order. There is an exception to this, and this will only occur if the clients flower/s have arrived as stated in point 9. If flowers need to be replaced based on point 9 the client will be notified and consulted. The client can provide these or the Flower Preservation Workshop can source these at an additional cost. In this instance the client will be notified at that time.
  13. Some flowers may change slightly during the preservation process and some colour changes may occur through the moisture extraction process flowers can turn darker or lighter shades.
    • Red – turns a darker red/burgundy.
    • Cream – turns a darker Cream/beige.
    • Pink – turns a darker shade or lighter dependant on the varieties.
    • Peach/coral – this tends to turn more pinker shades (no matter what process is used to preserve the flowers
    • White/cream – can turn very slightly transparent.
    • Red/Burgundy – can turn lighter.
    • Pink/Peach – can turn lighter.
    • Pale peach can turn yellowy/cream.
    • Please note this list is not exhaustive. If you are unsure or need more information, please check with one of the team prior to sending your flowers in. You can also see images of our paperweights on our socials which may show similar flower varieties for comparison.
  14. The Flower Preservation Workshop paperweights are spherical – any objects as well as flowers, such as jewellery etc will magnify as well as the flowers in all paperweights, therefore this should be considered when ordering.
  15. Any memorabilia/flowers or personal items placed into the client’s order cannot be removed once cast. If personal items change we cannot accept any responsibility for this, this is beyond our control with the materials used.
  16. Following receipt of the clients’ flowers to the Flower Preservation Workshop studios, any packaging sent to the Flower Preservation Workshop will be recycled if possible. The Flower Preservation Workshop cannot return any items.
  17. Colours of our paperweights will vary greatly, photos on our website and social platforms are of ‘other clients’ orders and therefore will not look like another clients. All images are provided for reference only.
  18. All images used on the Flower Preservation Workshop are the Flower Preservation Workshop property. The Flower Preservation Workshop does not give permission for these to be used elsewhere.
  19. The preservation of paperweights incorporates several different processes of preservation. For some plant materials and although every effort is made to make these perfect, small, and fragile foliage may become loose in the paperweight and there may be small air bubbles in areas of the paperweight. These are not classed as defects or faults.
  20. Fibres and other miniscule objects can sometimes become trapped within flowers, whilst every effort is made to remove them this is not always possible therefore these may be visible in the clients completed order.  This will not be classed a defect or fault.
  21. The Flower Preservation Workshop cannot guarantee the final product and therefore all encapsulations are created are at the risk of the client.
  22. Any flowers not used in the client’s initial order are discarded within eight weeks following receipt to the Flower Preservation Workshop studios. In some instances, these may be kept however this is at the Flower Preservation Workshops discretion.
  23. All deposit payments are non-refundable.
  24. Following confirmation of the client’s order and subsequent invoicing of the confirmed order/amendment to their online account to state this and payment has been received for the deposit, the client is committed to following the order through to its conclusion. If for any reason, the client decides not to proceed with the order, the client will still be liable for the full outstanding amount. We will endeavour to contact you prior to this date to notify you providing a final reminder.
  25. The final balance of the client’s order will be due within 60 days from the event date/date the flowers were received at our studios, however earlier if the order is ready to be dispatched. All details can be found on the client’s online account/invoice. Failure to make payment prior to this date may result in the automatic cancellation of the client’s order. The due date of the client’s order is clearly stated on the clients Invoice or on the clients’ online account.
  26. Following confirmation of your order, the Flower Preservation Workshop cannot reduce the clients order i.e., if the client orders a 4.5″ multi flower paperweight, this cannot be reduced to a 3.5″ flower paperweight. The Flower Preservation Workshop can only size up your order (if there are enough flowers to do so).
  27. If the Flower Preservation Workshop cannot place the clients order into the ordered size paperweight, they will only ever size up a larger size, never down. The client will not always be advised of this prior but we will not add any additional charges if this is our choice.
  28. The Flower Preservation Workshop cannot accept responsibility for poor results due to the flower preservation process.
  29. The Flower Preservation Workshop may agree on a case by case basis to remake an order if there are sufficient flowers to do so. This may be at an additional cost to the client or the Flower Preservation Workshop may agree to waive this charge. In the unlikely event this is agreed by a member of the team the original order must be returned in its original condition and packaging. Failure to comply with this will result in no further action and this offer being withdrawn.
  30. The Flower Preservation Workshop guarantees that all orders from 1st January 2023 will be covered by ‘The Money Back Guarantee.’ Terms and Conditions apply (see no 31).
  31. ‘The Money Back Guarantee’ is only applicable to orders received on or after 1st January 2023.
    • To qualify for the Money Back Guarantee your order must fulfil the following criteria.
      • The client must confirm the Flower Preservation Workshop in writing of their final order within 3 days following receipt of the clients’ flowers to the Flower Preservation Workshop studios (the day of arrival of the flowers to the Flower Preservation Workshop is day 1).
      • Full payment of the clients confirmed order must be made within 60 days following their event date/date the flowers arrived at our studios. The clients online account can be viewed at any time which will state this date as the second payment date.
      • The terms can be changed at any time, at our discretion, however no order will take any longer than 12 months.
  32. If the client wishes to change their address this must be done by the client on their online account. We cannot take responsibility for updating this on the client’s behalf. A reminder is sent out to the client prior to the return delivery. It is the client’s responsibility to ensure that their details are always correct.
  33. In the event an order is sent to the incorrect address based on the details on the client’s account. It will be the responsibility of the client to update these details. It is also the client’s responsibility to cover the additional return postage costs for the redelivery of the client’s order to the correct address.
  34. The Flower Preservation Workshop can withdraw, refuse or cancel any orders at any time.
  35. Due to the demand and expertise of The Flower Preservation Workshops work a guaranteed delivery date cannot be provided within the first 20 weeks of preservation, however an estimated timescale can be provided around 16 weeks on request. Each flower head is totally different and unique. The preservation process cannot be rushed. Each flower head must be 100% dry and free of moisture prior to starting their preservation journey.
  36. If the client is not satisfied with their completed order following return delivery unless there is a defect the Flower Preservation Workshop will not take any action and a return will not be accepted. If the client is not satisfied due to items/flowers not being included or additional flowers being included this is not classed as a defect.
  37. In the event the clients order is not received as expected the Flower Preservation Workshop will contact the courier and investigate. The Flower Preservation Workshop will provide a tracking number if available if the client wishes to track their order. This is not always possible depending on the courier being used. The return delivery of the client’s order is out of the control of the Flower Preservation Workshop once it has left the Flower Preservation Workshop studios, however the team will do their best to resolve any issues & ensure the client received the order as soon as possible. Any compensation paid by the courier will be paid to The Flower Preservation Workshop directly.
  38. In the event a fulfilled order has been damaged during its journey back to the client, the Flower Preservation Workshop must be formally notified in writing within 1 day upon receipt. The Flower Preservation Workshop will then arrange for the order to be collected from the respective delivery address and a new order will be made (where possible) within an appropriate timescale. This will be discussed on a case-by-case basis. In the unlikely event of this the Flower Preservation Workshop will rectify any damage within their capabilities.
  39. In the unlikely event a client’s order is lost during its return journey to the client, the Flower Preservation Workshop will endeavour to replace the lost order using the remaining flowers which are held in our holding chambers and the claim will be pursued between the Flower Preservation Workshop and the respective courier. In this unlikely event, if no flowers remain from the clients order the Flower Preservation Workshop will contact the client to discuss the next action. Claims can take up to six months to resolve. This is out of the Flower Preservation Workshops control and the Flower Preservation Workshop cannot take any responsibility for this.
  40. In the unlikely event of an incorrect order being issued to a client, the Flower Preservation Workshop will require the return of the ‘incorrect order’ in its original packaging within 7 days of receipt.
  41. Following on from the point above – If an incorrect order has been received by the client, the Flower Preservation Workshop will endeavour to correct the error by using the remaining flowers which are stored in the Holding Chambers to recreate the correct order. Alternatively, if this was an order mix-up the Flower Preservation Workshop will wait for both orders to be returned, following this these will be resent to the client at no additional charge. All postage charges to return the clients orders will be reimbursed to the client/s. The Flower Preservation Workshop endeavour to rectify any issues within 14 working days.
  42. The Flower Preservation Workshop’s liability is strictly limited to the full purchase price of the paperweight/s.
  43. Terms and Conditions for flower preservation are subject to change without prior notice.
  44. This does not affect your statutory rights.
  45. Trading standards states that in the case of genuinely custom items, the only circumstance under which a customer is entitles to a refund is if you have made something which is defective.
  46. Special Offers (coupon hidden for admin purposes)
    • N**FLOWER** – Discount valid on orders over £250.00 – For orders placed under this value the additional discounted rate will be added to the final balance. Discount cannot be used on existing orders or used in conjunction with any other offer (referrals/commissions included)
    • F**BEADCK** – Discount valid on special offers only – Cannot be used in conjunction with any other offers (referrals/commissions included) or existing orders. To be eligible the client must pay in full, no deposit payments or instalment plans

 

Thank you for reading our Terms and Conditions for Flower Preservation. Have any questions? Please contact us.