Terms and Conditions
By sending/bringing your Flowers into our studios you verbally agree to our Terms and Conditions as stated.
A) This is your consent to allow the Flower Preservation Workshop to create your floral preservation using our expert knowledge and discretion based on the selection shown.
B) Each order is customized to suit you the customer; you have therefore given us permission to complete this work on your behalf. It is the client’s responsibility to ensure that the flowers reach our studios in the best condition.
C) We pride ourselves in the knowledge that we preserve all flowers to the best of our abilities, but cannot take responsibility for any poor results due to the flowers being of not 100% excellent quality upon arrival to our studios.
D) We always endeavour to make contact with every client via email/letter or telephone to make awareness of how the flowers will preserve and the appearance of these after preservation.
E) All flowers that we accept and preserve become 100% of our property until all fees applicable for preserving etc. are paid in full.
F) Some flowers may change slightly during the preservation process and some colour changes may occur through the moisture extraction process flowers can turn darker or lighter shades;
Red – turns a darker red/burgundy
Cream – turns a darker Cream/beige
Pink – turns a darker shade or lighter dependant on the varieties.
As our paperweights are spherical – any objects as well as flowers, such as jewellery etc. – this will magnify as well as the flowers in all of our paperweights so this should be considered when ordering.
Paperweights/3d preservation Section
G). The preservation of paperweights incorporates several different processes of preservation for some plant materials and although every effort to made to make these perfect, the following can occur ( please note this is very rare )
White/cream flowers can turn very slightly transparent.
Pink/peach can turn lighter
Pale peach can turn yellowy/cream
Small and fragile foliage may become loose in the paperweight.
H) It is at the designer’s discretion as to which foliage we deem most suitable for your paperweight decision.
I) The Flower Preservation Workshop cannot guarantee the final product and therefore all encapsulations are created are at the risk of the client.
J) Any flowers/personal items which have been encapsulated cannot be removed from the paperweight.
K) Any flowers that have not been chosen for the specific order are simply held in our Holding Chambers, where they are 100% secure.
L) If the remaining flowers are not required by the customer these are then disposed of without prior notice to the client approximately three months after the order has been completed.
Returns and refunds
The Flower Preservation Workshop do not offer refunds, all orders placed are unique to the client and therefore cannot be reimbursed.
N) In the event an order has been received damaged during its journey to the client we must be advised within 2 days upon receipt, we will then arrange for the order to be collected from the delivery address and a new order will be made within approximately 14 days. Please note this is an approximation.
O) In the unlikely event an order is lost during its journey to the client, we will endeavour to replace the lost order using the remaining flowers which are held in our holding chambers and the claim will be pursued between The Flower Preservation Workshop and the Courier Company. This may take another 1-4 weeks dependant on the size of the order/paperweight.
P) In the unlikely event of an incorrect order being issued to the client we will require the return of the ‘incorrect order’ in its original packaging within 7 days of receipt.
Q) Following on from Note O – If an incorrect order has been received by the client we will endeavour to correct the error by using the remaining flowers which are stored in the Holding Chambers, see Note K, to recreate the correct order, this will take approximately 1 – 3 weeks dependant on the size of the order/paperweight.A full refund of the purchase price may be applicable deducting the £100 non refundable charge if a further paperweight is being designed).
The client will be required to return the paperweight at their expense in the same condition and packaging as the order has been received – the new design will then be created ( min 4 weeks ) .
Trading standards states that in the case of genuinely custom made items, the only circumstances under which a customer is entitled to a refund is if you have made something which is defective or not what the customer actually ordered (wrong colour and wrong flowers etc).
R). The Flower Preservation Workshop’s liability is strictly limited to the full purchase price of the paperweight/s.
S).The final balance of your order will be due within 30 days of your invoice date, however earlier if the order is ready to be despatched to you. Failure to make payment prior to this date will result in the automatic cancellation of your order.
T). Deposits are non-refundable and will be required UPON receipt of the flowers at our studios. Please note that once we receive your flowers , you are committed to following your order through to its conclusion. If for any reason, you decide that you no longer wish to proceed with having your flowers preserved you will still be liable for the full outstanding amount of your order.
Flowers which upon receipt at our studios are then property of The Flower Preservation Workshop until full payment is made. We will endeavour to contact you prior to this date to notify you providing a final reminder.
W). Terms and Conditions are subject to change without prior notice.
This does not affect your statutory rights.
When purchasing a paperweight online where we are supplying the flowers , the process to design this can take up to 28 days to design and send back to you, (dependant upon the order )