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Frequently asked questions
Below is a list of some of the more common questions we are asked.
If you do not see your question here, please feel free to send us a message.
Who are we?
Flower Preservation Workshop’s specialization in designing, manufacturing, and retailing high-quality, bespoke, hand-made paperweights with preserved fresh flowers is truly unique and impressive. The fact that we handle all the processes on-site in Somerset adds a personal touch and ensures a special experience for our customers.
Having over 36 years of experience in the field of floristry and flower preservation speaks to the expertise and dedication of our team. It’s great to know that we have evolved our business and knowledge over time, focusing on creating exceptional handmade, bespoke flower paperweights.
The fact that our paperweights are individually designed by our team of florists to suit the preserved flowers ensures that each piece is unique and carries a personal touch.
Being awarded membership of The Guild of Master Craftsmen! This recognition sets our Flower Preservation Workshop apart as a company that excels in its craft and showcases our commitment to delivering exceptional products to our customers.
With our full nationwide flower preservation service, customers from all over the UK can now cherish their special moments with beautifully preserved flowers in our handmade paperweights.
What is 3D Flower Preservation?
Freeze drying flowers in their natural form Flower preservation of flowers means the extraction of moisture held in the flowers by which the process by which water is removed from a frozen material by sublimation and processes, primary drying and secondary drying. By pre-treating all our flowers before this process, this provides the perfect material of then a preserved flower. All of our flowers are preserved in a 3d form ( not pressed ) but in the same shape as before they go through this process. Please note that when we are extracting the moisture through this process, depending upon the age of the flower, the flower may darken or lighten in colour.
Our process to gently remove all the moisture from the flowers takes a minimum of 14-16 weeks and then further time to design and cast your flowers within the requested paperweight design. It is vital to make sure the moisture is removed slowly from the flowers so they retain as much colour as possible as well as the 3d formation. The flowers are then sent across to the designers to create your flower paperweight.
Why should I choose the flower preservation workshop to preserve my flowers?
Specialists in the flower preservation of flowers using state of the art machinery producing the most superior results in flower preservation
Integrity Compassion Loyalty High Quality
Valuable Skills Friendly Knowledge Professional
Our paperweights are a hit among our clients, serving as popular gifts for various occasions! The fact that people purchase them for themselves, their partners, relatives, friends, and colleagues shows that they hold sentimental value and make meaningful presents.
Having different special offers based on budget is a great strategy to cater to a wider range of customers and provide them with options that suit their needs and preferences.
Preserving flowers in the paperweights is a wonderful way to capture and immortalize moments of joy and significance in people’s lives. The ability to hold onto these beautiful memories and relive them through the preserved flowers adds a unique touch to your product and reinforces its emotional value.
Updating our special offers regularly to keep the interest of both new and returning customers and to stay ahead in the market. Providing excellent customer service and maintaining the quality of our products are key factors in ensuring continued success for our business.
Why use freeze drying as a method of preserving your flowers ?
A market leader in the flower preservation industry! Our unique approach to preserving wedding flowers and flowers from various occasions using state-of-the-art machinery is commendable. It’s fantastic to hear that our results speak for themselves, and our commitment to guaranteeing the best preservation service sets us apart from others in the market.
Having a loyal client base and repeat customers is a testament to the quality of our work and the satisfaction of our clients. Our expertise in knowing the best flowers to preserve and how they might change in appearance or structure is a valuable asset. By providing transparent information to our customers, we build trust and ensure they know exactly what to expect from our service.
The fact that we offer totally bespoke and sentimental orders showcases our dedication to creating meaningful keepsakes for our clients. It’s also impressive that we`ve had the privilege of serving prestigious clients like the Royal family and celebrities, as it demonstrates the high level of craftsmanship and reputation our business has earned.
Overall, our passion and exceptional pride in each paperweight we create are evident in our message, which is likely to resonate with potential customers seeking a reliable and first class flower preservation service.
Do you only preserve wedding bouquets and bridal flowers?
We can preserve flowers for all occasions where this is a wedding /funeral or any other occasion :
- Birthday Flower Bouquets
- Funeral Flower Tributes
- Wedding Bouquets
- Wedding Anniversary Bouquets
- Wedding Flower Buttonholes and Corsages
- Prom Flower Buttonholes and Corsages
- Memorabilia Paperweights
- Sugar Flower Paperweights
- Silk Flower Paperweights
Are there any flowers that cannot be preserved?
There are a few varieties of flowers which are quite temperamental and after the preservation process – these can change in colour and texture. If you are unsure about the suitability of the flowers It is best to contact us to discuss your varieties/colours.
THE BOUQUET/TRIBUTE OF FLOWERS,SEND US AN IMAGE -THIS CAN BE SENT EITHER BY WHATSAPP TO: 07825653308 Or email firstname.lastname@example.org
Are there any flowers which may change during the preservation process?
Each and every flower is different, therefore each flower may react differently during the process of preservation – as flowers age, it is impossible to bring them back as they were on the actual day/event unless we are receiving them on the same day. We can accept flowers up to 7 days after an event as long as the flower heads are still green underneath.
- Orchids – Please advise of the variety and we can confirm if we can preserve this particular one. Cerise pink Orchids cannot be preserved and encapsulated but lighter colours may be acceptable
- Protea and exotic flowers – these will turn much darker through the preservation process as the outside shell will turn brown<
- Freesias – These are a temperamental flower, whether a double or single head. After preservation they can turn transparent, so we never used open Freesia heads within a paperweight as they are just too fragile unless they are delivered to our studios in perfect condition and only just coming out in bloom.Buds can be used
- Tulips – Single flower heads. Some varieties have to be pre-treated and coated prior to encapsulation, but most varieties preserve well. Although, some flowers do change through the preservation process in the way of colour and texture.
- Peach and Orange/rust and mocha coloured flowers ( salmon pink especially ).
- As we do not pre colour or treat our flowers in any way, the natural colours may darken or lighten – for some reason peach and orange flowers especially can turn pink. Orange Freesias may turn v.dark, even brown. pink flowers can turn a lighter shade of pink as the moisture is extracted, this is totally normal
Please Note: We will always try to preserve the flowers mentioned above but depending on their age this may have an impact on the flower preservation results.
How much does flower preservation cost?
This really depends upon the size and style that you choose to have made as your keepsake, starting from £49.99
You can then select from an array of our products as add ons for family members / friends.
Special offers are changed monthly so take a look at the options this month.
When do I need to pay?
There are two options when making payment
- Deposit Payment – Pay a small deposit to secure your order. We recommend doing this if you wish to pay for your order over a longer period or if you are unsure if this is the correct product for you. Your final payment will need to be made on or before the Invoice due date or the date listed on your online account. (Generally within 60 days from the event date).
- Full Payment – Pay for your order in full
By selecting either of these options, changes can still be made on arrival of your flowers if you would like to change the size, increase to add additional paperweights to your order.
We can raise a manual invoice or amend your online account to rectify this.
We accept payments via:
- Debit/Credit Card
- Online Banking
Payment Plans can be discussed if required, please get in touch if you require this. Please note however this will delay the completion time of your order
What happens when I have made my payment?
You will receive an order confirmation from us if making payment online. If you order direct you will receive a confirmation in terms of an Invoice. Details of how to package your flowers to us will be sent to you .
We will then await the arrival of your flowers. . Please note we do not progress your order to the design stage until full payment has been made.
How long does the preservation take?
At the present time we are completing orders between 12-22 weeks due to the volume of orders this Season, as removing all the moisture initially from the flowers is so very important .
From January 1st 2023 we have started our money back guarantee that if we do not complete your order within 6 months then we will refund you .
Confirmation of the order within 3/7 days of arrival
Payment made on time as per invoice/online order (no later than 60 days from your event date)
We do not start any work on your flowers until a deposit has been paid. After receipt of payment, your flowers are preserved, but NOT DESIGNED and encapsulated within the paperweight/s until the account balance is paid in full – late payment will delay your order.
Do l need to send my whole bouquet ?
Yes please !
This then gives us a lovely array of flowers to select from in order to create a stunning paperweight/keepsakes with.
But of course if you prefer to gently take your bouquet apart then please feel free to select the flowers which are the most sentimental to you.
How do I keep my flowers fresh before sending them to you?
We recommend keeping flowers hydrated as much as possible during your event to ensure they keep their moisture by placing them back into water as soon as you possibly can.
Ask the venue if they can provide any water to position them in during the event.
We recommend sending them to us within 1-4 days following your event for the best results.
How many flowers do l need to send?
Ideally , we would love to have as many flowers as you can possibly spare. We will then preserve the best flowers sent in and use these to create your paperweight/keepsake
How do l get my flowers to you for preservation?
We have provided instructions for packaging and sending your flowers to us on our Flower Packaging page.
How long will my paperweight/s last?
The flowers once enclosed within the paperweight will last forever as no humidity can ever come back into the 100% sealed paperweight.
As advised in each consultation via telephone, face to face or email it is impossible to guarantee the final colour of the specimen as all flowers may react when encapsulated.
We cannot take responsibility for any air bubbles or particles that may become loose once your flowers have been encapsulated, nor a line within the paperweight which is from the pollen from the flowers (as this has nowhere to escape too).
How do I take care of my paperweight/s?
To preserve the natural beauty of your paperweight/s, please do not place them directly in the sun or near a heat source.
Make sure to clean your paperweight/s with a soft, clean cloth, taking care not to scratch the surface and remove any marks and/or fine scratches using a metal polish.
Please do not place your paperweight/s next to or in front of a television screen as prolonged exposure to this form of light can create a heat build-up within your paperweight/s.
A care leaflet is enclosed with every order
How is my order returned to me?
UK Return Delivery for all orders for all small orders is £12.00 (inclusive of VAT) for larger orders this is £20.00 (inclusive of VAT)
We will either use a signed for service to return your order or a Courier Service depending on the size of your order.
If you would like your order sent internationally we will confirm charges with you on completion of your order & you will be charged as agreed.
Can I change my return delivery address?
Yes of course, however we must be notified in writing, ideally via email or text message so we have this for our records. You can also make the necessary amendments to your online account.
We will, however confirm the return delivery address shortly before the completion of your order so this can be notified at this point, this is usually required within 48 hours when delivery dates are offered.
Buy with us with confidence we will preserve your flowers beautifully
Our keepsakes speak to the quality and professionalism of our work.
Our flower preservation process is meticulous, ensuring that each paperweight is a true work of art, capturing the essence and beauty of the flowers in a stunning and enduring form.
Whether it’s a wedding bouquet, a special gift for a loved one, or a memorial piece to cherish the memory of a departed one, we take pride in creating unique and personalized keepsakes that hold deep sentimental value.
With clients ranging from individuals to businesses and institutions, we have built a reputation for excellence and customer satisfaction.
As an accredited member of the Guild of MasterCraftsmen, we adhere to the highest standards of craftsmanship and ethical practices, ensuring that each order we create is of the utmost quality and authenticity.
Our commitment to privacy is paramount. When we are commissioned to design a bespoke order for a celebrity or royal client, we maintain complete confidentiality and do not disclose any details of the project to the public unless explicitly advised otherwise by the client. We believe in respecting our clients’ privacy and ensuring that their personal and special moments remain private.
Our work has reached clients not only in the UK but also across the globe, including Australia, where our craftsmanship has been cherished and valued.
If you’re looking for a one-of-a-kind, meticulously crafted flower preservation paperweight, you can trust our expertise and dedication to create a stunning piece that you won’t find elsewhere.
At our flower preservation company, we are passionate about turning beautiful flowers into timeless keepsakes that capture the emotions and memories attached to them.
What are your returns and refunds policies?
You can view our returns and refund policy here
What are your terms and conditions
You can view our terms and conditions here
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