By sending your Flowers into our studios you verbally agree to our Terms and Conditions as stated.

A) This is your consent to allow the Flower Preservation Workshop to create your floral preservation using our expert knowledge and discretion based on the selection shown.
B) Each order is customized to suit you the customer; you have therefore given us permission to complete this work on your behalf. It is the client’s responsibility to ensure that the flowers reach our studios in the best condition.
C) We pride ourselves in the knowledge that we preserve all flowers to the best of our abilities, but cannot take responsibility for any poor results due to the flowers being of not 100% excellent quality upon arrival to our studios.
D) We always endeavour to make contact with every client via email/letter or telephone to make awareness of how the flowers will preserve and the appearance of these after preservation.
E) All flowers that we accept and preserve become 100% of our property until all fees applicable for preserving etc. are paid in full.
F) Some flowers may change slightly during the preservation process and some colour changes may occur through the moisture extraction process flowers can turn darker or lighter shades;

Red – turns a darker red/burgundy
Cream – turns a darker Cream/beige
Pink – turns a darker shade or lighter dependant on the varieties.

As our paperweights are spherical – any objects as well as flowers, such as jewellery etc. – this will magnify as well as the flowers in all of our paperweights so this should be considered when ordering.

Paperweights/3d preservation Section

G). The preservation of paperweights incorporates several different processes of preservation for some plant materials and although every effort to made to make these perfect, the following can occur;

White/cream flowers can turn slightly transparent.

Red/Burgundy flowers- Pink/peach can have a silvering on the outer petals.

Small and fragile foliage may become loose in the paperweight.

H) It is at the designer’s discretion as to which foliage we deem most suitable for your paperweight decision.
I) The Flower Preservation Workshop cannot guarantee the final product and therefore all encapsulations are created are at the risk of the client.
J) Any flowers/personal items which have been encapsulated cannot be removed from the paperweight.
K) Any flowers that have not been chosen for the specific order are simply held in our Holding Chambers, where they are 100% secure.
L) If the remaining flowers are not required by the customer these are then disposed of without prior notice to the client approximately three months after the order has been completed.
M) Any flowers not used for the paperweight/frame ordered can be preserved at an additional charge of £15-30.00 per head dependent on the size/colour/variety, however we must be advised at the time of placing your initial order if you wish us to fulfil this. We reserve the right to only preserve the better quality of the left over flowers & cannot be held responsible for any defects during the preservation process.

Returns and refunds

The Flower Preservation Workshop do not offer refunds, all orders placed are unique to the client and therefore cannot be reimbursed.

N) In the event an order has been received damaged during its journey to the client we must be advised within 2 days upon receipt, we will then arrange for the order to be collected from the delivery address and a new order will be made within approximately 14 days. Please note this is an approximation.
O) In the unlikely event an order is lost during its journey to the client, we will endeavour to replace the lost order  using the remaining flowers which are held in our holding chambers and the claim will be pursued between The  Flower Preservation Workshop and the Courier Company. This may take another 1-4 weeks dependant on the size of the order/paperweight.
P) In the unlikely event of an incorrect order being issued to the client we will require the return of the ‘incorrect  order’ in its original packaging within 7 days of receipt of which we will arrange a courier to collect or we will  reimburse the cost to return to our studios, this is dependant on the preference of the client.
Q) Following on from Note O – If an incorrect order has been received by the client we will endeavour to correct  the error by using the remaining flowers which are stored in the Holding Chambers, see Note K, to recreate the correct order, this will take approximately 1 – 3weeks dependant on the size of the order/paperweight. If the client would rather be reimbursed for the error we can provide a full refund once the ‘incorrect order’ has been received at our Studios in the original packaging within 7 days.
R). The Flower Preservation Workshop’s liability is strictly limited to the full purchase price of the paperweight/s.
S).The final balance of your order will be due within 28 days of your invoice date, however earlier if the order is  ready to be despatched to you. Failure to make payment prior to this date will result in the automatic cancellation of your order.
T). Deposits are non-refundable and will be required within 7 days on receipt of the flowers at our studios.
U). If we have not received your £60.00 non-refundable deposit upon receipt of your flowers we reserve the right  to dispose of your flowers from our Holding Chambers within 7 days without prior notice.
V). We will provide a maximum 2 week grace period within this time we will require a verbal/written  confirmation of the requirements for your order. Failure to provide this will result in the disposal of your Flowers  which upon receipt at our studios are then property of The Flower Preservation Workshop until full payment is made. We will endeavour to contact you prior to this date to notify you providing a final reminder.
W). Terms and Conditions are subject to change without prior notice.

This does not affect your statutory rights.